The Role

We are looking for an experienced Community Manager who gets fired up by engaging and growing an online community.

Who You Are

• You LOVE talking to people. You are genuinely interested in what they have to say and can bring value (and the brand) into a conversation.
• You’re an expert listener. You get what people are trying to say even if they have a tough time saying it.
• You have the instinct of how to rally people around a cause, how to talk to them and make them feel like valued contributors.
• You’re a relationship-builder, whether that’s with community members, KOLs, or even other brands. You have a charismatic personality and great attitude that make people want to trust you.
• You’re in sync with trending topics and can hijack those and other related conversations and bring them back to the brand.
• You are creative! From coming up with a set of tools that will help develop goodwill in a community (codes, shoutouts, etc.) to knowing how to handle sticky situations or take advantage of golden opportunities.
• You know how to direct traffic to our communities and keep them coming back.
• You can measure your success with tools and provide analytics reports.

What We Expect from You

• Be up to date with and analyze trends within the popular science and citizen scientist movements. Leverage that knowledge in building our community.
• Craft and implement a strategy for growing and engaging a global community.
• Define and report on success criteria and metrics.
• Provide strategic direction to management when needed.
• Collaborate with the marketing and social media departments to ensure all campaigns are in sync.
• Engage with community members online and have a presence at community events.